FAQ
1.WHAT SERVICES DO WE OFFER?
Pre-sale communication → Design proposal, signature confirmation→
Customized production→ Test machine before shipment →Package &
delivery→ Engineer installation→Training operator → Technical support
2.PAYMENT TERMS:
50% of total amount should be paid by T/T as down payment ,the balance (50% of total amount) should be paid before delivery by T/T or irrevocable L/C by payment(at sight).
3.DELIVERY CONDITIONS:
3.1 Delivery condition: FOB Qingdao/ Shanghai port or CIF destination Port.
3.2 Delivery terms: Within 10-14 working days after receipt of advanced payment, the seller should inform the buyer to do inspection,the seller should finish packing of goods and ready for shipment within 15 working days after the seller receipt the full payment.
4.WARRANTY TERMS
5.1 Warranty period: 12 months, starting from the machine receipt in customer's warehouse
5.2 Seller shall grant: services and spare parts, free-of-charge service throughout the entire equipment during warranty period.
5.3 long life service: the seller should provide long life service for the sold goods, the buyer pay for needed spare parts after the 12months warranty terms.
5.INSPECTION
When the machine finished, the seller should inform the buyer to do inspection before shipment, the seller guaranty good performance of all the sold goods.the seller undertake the material cost for the machine inspection in seller's factory. the buyer should come to seller's factory to do the inspection work, or the buyer could entrust any third party to come to seller's factory to do the inspection work.
6.INSTALLATION AND EQUIPMENT COMMISSIONING:
if the buyer requires, the seller should send technician team to buyer's factory for installation and testing the whole line, and the buyer should undertake the whole food/place and round tickets (airplane, food, hotel, and so on), and pay salary to engineer for 100 usd/day/engineer.
